Blackboard Support

Browser Tune-Up Information

Here you will find:
List of supported browsers - A list of supported and unsupported browsers. Determine your browser version - Steps to determine the version of your browser. Determine your Blackboard version - Steps to determine your Blackboard version. Using Browser Plug-Ins with Blackboard.

Supported Browsers

To view a list of of web browsers which are supported, please select which version of Blackboard Learning System (formerly WebCT) you are using below. Supported browsers for older products can be found in the Supported Browser Versions Archive. If you are unsure what version of Blackboard Learning System you are using, please read below to help determine this or contact your Blackboard support staff.

1. Vista 8.0 and Campus Edition 8.0
2. Vista 4.2 and Campus Edition 6.2
3. Vista 4.1 and Campus Edition 6.1
4. Vista 4.0 and Campus Edition 6.0
5. Vista 3
6. Campus Edition 4.1

Determine your Blackboard and Browser Version

To determine browser version:

1. Open your browser,
2. From the browser menu bar, select Help.
3. Select About. If there are several, choose the one about your browser. A screen will appear that shows your browser name and version.

To determine which version of Blackboard you are using:

Blackboard Learning System - Vista and Campus Edition 6 Enterprise Licenses

1. Go to the Entry Page of your Blackboard server.
   Example: http://webct.myschool.edu/webct/entryPageIns.dowebct
2. Click Check Browser. The Browser Check screen appears. In later versions, your version of Blackboard displays at the top of the Browser Check screen.
   
   If your version of Blackboard does not display in the Browser Check screen:
   
   1. To return to the Entry Page, click Close this window.
   2. Edit the web address (URL) and replace everything after the first "/webct/" with "about.jsp".
      Example: http://webct.myschool.edu/webct/about.jsp
   3. Press Enter. The Blackboard screen appears. Your version of Blackboard is shown under the word "Copyright."

Note: If you are unable to follow these instructions, please contact your instructor or the Blackboard support staff for your institution to determine your version of Blackboard.

Blackboard Learning System - Campus Edition Enterprise License 4.1 and earlier

If you are a Blackboard administrator:

• Log on to the Blackboard administrator interface. The version number will display at the top of the main frame.
  

If you are a designer, instructor, or student:

• Log on to your Blackboard course.
• On the Blackboard menu bar, click HELP. Note that this is different from the Help menu for your browser.
• The Blackboard Online Help will display. The Blackboard version will display at the top right of the online help.

  Note: If you are unable to log on to your Blackboard course, please contact your instructor or the Blackboard support staff for your institution.
  

Plug-ins

Some Blackboard courses use browser plug-ins. To view portions of these sites, you may need one or more of the plug-ins below. Browsers will generally automatically download any plug-in required by a particular page.

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